European Journal of Cardiovascular Medicine

Background: Patient Satisfaction, which is viewed as a significant indicator of quality of care, can be defined as fulfillment or meeting of expectation of a person from a service or product and has been receiving greater attention as a result of rise in pay for performance. It is an important and commonly used indicator to measure the quality of care that can contribute evaluation of structure, process and outcome of services. Patient satisfaction is a subjective phenomenon. It is also a multidimensional aspect as, many factors contribute directly or indirectly to patient satisfaction including accessibility and convenience of services, institutional structure, interpersonal relationships, the competence of health professionals and patient expectations and preferences. Patient satisfaction is an important and commonly used indicator to measure the quality of care that can contribute to a balanced evaluation of structure, process and outcome of services. So patient satisfaction has become a high priority to hospitals and health plans across the country, because of its impact on patient loyalty, the hospital’s reputation, perception of quality of care, employees’ dissatisfaction and retention of a hospital’s bottom line. Materials And Methods: It is a hospital based prospective study; the research was carried among 120 randomly selected patients who were admitted in the department of General Medicine, GGH, Srikakulam, a tertiary care teaching hospital. The study is conducted through the collection of primary and secondary data. Results: A total of 120  patients were included in the study of which 68 (56%) were males, 52 (44%) were females.56% in 15-45 years age group, 26% in 45-60 years, 18% in more than 60 years, and the level of patient satisfaction of various factors like time taken for admission is good as 45%, excellent staff friendliness 17%’ excellent timely discharge process as 20%, excellent doctor care as 46%, excellent dietary services 26% etc. Conclusion: Feedback of patients is one of the key parameters in assessing the quality of hospitals. The feedback results showed that most of the patients were satisfied with most of the services in Hospital under study and the doctor’s care and nursing services have the highest satisfaction level, which is very satisfactory and encouraging but there is always a scope for improvement. More than 85% of the patients rated most of the parameters as good or excellent.